Refund policy

RETURN & REFUND POLICY

We want you to be confident in your MAN//E purchase. Please read the policy below before placing your order, particularly when purchasing a personalised item.

STANDARD ITEMS

For non-personalised items, you may notify us that you wish to cancel your order within 14 days of receiving it. After notifying us, you have a further 14 days to return the item.

Returned items should be unworn, unwashed and returned with their original tags and packaging where possible. You may inspect and try on an item as you would in a physical store, but we may reduce a refund where handling beyond what is necessary has reduced the value of the item.

To start a return, contact us at manenationshop@gmail.com with your order number and reason for return.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

PERSONALISED & CUSTOM-MADE ITEMS

Certain MAN//E products are created to the customer’s individual specification, including products personalised with a customer-selected country, flag or other custom embroidery.

Where an item is made to your specification or clearly personalised, the usual right to cancel for a change of mind may not apply.

Please check all customisation selections carefully before placing your order.

This does not affect your legal rights if a personalised item is faulty, damaged, not as described, or if we have made an error in fulfilling your customisation request.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, faulty, incorrect or not as described, contact us as soon as possible at manenationshop@gmail.com with your order number and clear photographs of the issue.

We will assess the issue and, where appropriate, arrange a repair, replacement, price reduction or refund in accordance with your legal rights.

REFUNDS

Where a refund is due, it will be made to your original payment method.

For eligible cancelled orders, we will process the refund within the applicable legal timeframe after receiving the returned goods or evidence that they have been sent back, where relevant.

For standard cancellations, any refund of the original delivery charge will be limited to the cost of our least expensive standard delivery option.

Please note that your bank or payment provider may take additional time to process and display the refund.

EXCHANGES

We do not currently offer direct exchanges. If you have purchased a standard, non-personalised item and wish to change the size or colour, please contact us to arrange an eligible return and place a new order.

Personalised or custom-made items cannot be exchanged for a change of mind, subject always to your legal rights where an item is faulty, damaged, incorrect or not as described.

CONTACT US

For return or refund enquiries, contact:

MAN//E
Email: manenationshop@gmail.com

This policy is in addition to, and does not limit, your statutory consumer rights.